When this little chain moved into the neighborhood I can't say I was thrilled, however I gave it a chance. Located in the beautiful Crane building on the corner of 200 S 300 W I have been there a few times and the food is pretty good. The mix of all kinds of food from the orient is pretty impressive(sushi,Vietnamese food,Japanese,Chinese)The food is well prepared, perhaps a little americanized, but overall a crowd pleaser.
The one thing that is for sure is that this place has horrible service. I had to give it a few chances before I came to this conclusion, but the last time I went(last weekend) was the absolute worst service I have ever received from any restaurant any time.
First of all the owner seemed to be having a really interesting phone call when we walked in and proceeded to ignore us for about 5 minutes until we began to get a little annoyed. Then once seated I asked for some tea(green) and was brought Jasmine(not a huge problem since I like both, but a mistake) Once we ordered our food I asked the waiter if I could have a smaller size of the soup I wanted(since I was ordering another entree and just wanted a side of the soup) he informed me that they could do a kid's size if I were indeed a kid, but since I was not they could not do that. I figured that he was simply trying to follow the rules and asked if he could please make sure that could not be accomplished. The owner then proceeded to tell me that it was simply impossible to order a side of that particular soup(even if I was in fact ordering it IN ADDITION TO another entree) she was rude, unprofessional and all around unhelpful.
So moving forward I ordered something else. My husband's orders came and mine lagged behind. It wasn't until the waiter asked if he wanted a box that I realized that he forgot my order. So I had tea(Jasmine) for dinner.
So if you want to receive bad service, for ok food check out Cafe Trang. Otherwise get takeout or go to one of the other amazing restaurants in our neighborhood.